Service Department 2017-02-10T17:23:22+00:00

A Full Service Solution Provider for Voice and Data Switches

Nexxtworks offers On-Call Services / Emergency Services via our web portal or our service number at 888-533-8353

Our service department is available 24 hours / 7 days a week to help with your nationwide foot print. Our in-house technicians and network of certified sub-contractors provide professional service nationwide for All CISCO and AVAYA Voice and Data Systems. We also support Mitel, NEC, Samsung, Juniper, and Adtran.

Nexxtworks can dispatch a contractor to perform moves/adds/changes, system programming, and system cabling within 2-4 business days of your request. We also offer emergency service for customers with a down switch, voicemail or other critical service issue, within 2-4 hours of notification.


Let Nexxtworks provide your company with total system maintenance services. In addition to standard service calls, Nexxtworks also offers yearly maintenance contracts. Our maintenance contracts are fully customized to provide your company with, best-in-class service tailored to your specific requirements. All of our maintenance contracts include Alarm Monitoring and access to our Real-Time Web-Based Interface allowing your staff to follow the service calls from submission to completion. Our standard contract offerings include:

  • Office Hours Coverage
  • Office Hours / Parts – Plus
  • 24/7 Coverage
  • 24/7 Coverage / Parts – Plus
  • Contract Labor
  • Remote Only Service
  • Alarm Monitoring
  • Optional 2 Hour Emergency Response Times