Nexxtworks SERVICE DEPARTMENT

On-Call Services / Emergency Services
Our service department is available 24 hours / 7 days a week. Our in-house technicians and network of certified sub-contractors provide professional service nationwide for All Nortel Networks and AVAYA Key Systems and PBX's.

Nexxtworks can dispatch a contractor to perform moves/adds/changes, system programming, and system cabling within 2-4 business days of your request. We also offer emergency service for customers with a down switch, voicemail or other critical service issue, within 2-4 hours of notification.

Click Here to View Our Service Procedures

MAINTENANCE CONTRACTS

Let Nexxtworks provide your company with total system maintenance services. In addition to standard service calls, Nexxtworks also offers yearly maintenance contracts. Our maintenance contracts are fully customized to provide your company with, best-in-class service tailored to your specific requirements. All of our maintenance contracts include Alarm Monitoring and access to our Real-Time Web-Based Interface allowing your staff to follow the service calls from submission to completion. Our standard contract offerings include:

Office Hours Coverage
Office Hours / Parts - Plus
24/7 Coverage
24/7 Coverage / Parts - Plus
Contract Labor
Remote Only Service
Alarm Monitoring
Optional 2 Hour Emergency Response Times

Click Here to View our Sample Maintenance Agreement

ORDER TRACKING

All of our maintenance customers receive access to our Real-Time Web-Based Interface. Once enrolled, your company will be provided with a username and password that grants you full access to our service department database. The interface allows customers to submit work orders, trouble tickets, and follow the progression of every ticket from scheduling to completion. Customer can also view job notes, sort tickets by location, date and/or contact information.

Sample Interface Screenshots - Click for Larger Image